snapshot

Technology plays a critical role in allowing businesses to address important business concerns — like controlling and reducing costs, supporting end-users and providing improved features and functionality that meet today’s business demands.

At Transcend Communications we believe in providing solutions! Therefore, we bring a unique approach to our sales process by starting out with an evaluation of your business needs. We believe it’s critical to understand your business before making a technology recommendation. Our tenured Account Representatives perform a detailed analysis of your operation and as an end result produce a Snapshot of how best to address your business needs. The Snapshot encompasses focus group meetings in your call center talking with supervisors, agents and listening to live transactions in your workgroups. Additionally, we will look at your current call flows, transaction types, end user requirements, WAN traffic and telephony infrastructure.

The outcome of the Snapshot is a detailed document that outlines your

  • Executive Overview
  • Current Situation
  • Improvement Opportunities (Technical and Process)
  • Priorities Document
  • Return on Investment
  • Solution Description
  • Associated Costs
  • Statement of Work

The result of the Snapshot is not just a proposal for new and improved technology, it is the template from which you can improve your business and increase overall customer satisfaction.

 
  • Avaya Inc.

    Transcend Communications is an Avaya provider for Minnesota and Wisconsin.

    Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with business applications and distinguished by comprehensive worldwide services, Avaya helps customers leverage existing and new networks to achieve superior business results.

    Avaya IP Telephony Solutions

  • RSA

    Transcend Communications is an RSA provider for Minnesota and Wisconsin.

    RSA enables customers to cost-effectively secure critical information assets and online identities wherever they live and at every step of the way, and manage security information and events to ease the burden of compliance. RSA offers industry-leading solutions in identity assurance and access management, encryption, security information management and anti-fraud protection, bringing trust to millions of user identities, the transactions that they perform, and the data that is generated.

    More information: www.rsasecurity.com

  • VBrick Systems

    Transcend Communications is a VBrick provider for Minnesota and Wisconsin.

    VBrick Systems, Inc. is the world's most reliable provider of standards-based video networking solutions to educational institutions, corporations and governments. VBrick, an ISO 9001:2000 certified company, has garnered numerous industry accolades including the Deloitte Technology Fast 500, Connecticut Technology Fast 50, and the National Association of Broadcaster's (NAB) Award for Innovation in Media in the Content Delivery category. Based in Wallingford, Connecticut, USA, VBrick's products are distributed through industry-leading value-added resellers, system integrators and distributors.

    More information: www.vbrick.com

  • ShoreTel

    Transcend Communications is a Shoretel provider for Minnesota and Wisconsin.

    ShoreTel is the fastest growing IP PBX company worldwide and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support.

    More information: www.shoretel.com

  • Cisco Systems, Inc

    Transcend Communications is a Cisco provider for Minnesota and Wisconsin.

    Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco's Internet Protocol-based (IP) networking solutions are the foundation of these networks.

    Cisco is the market leader in multiple areas, such as routing and switching, unified communications, wireless and security. The company helped catalyze the industry's move toward IP and, now that it is fully underway, the company is at the center of fundamental changes in the way the world communicates.

    More information: www.cisco.com

  • ADTRAN

    Transcend Communications is an Adtran provider for Minnesota and Wisconsin.

    ADTRAN supplies innovative network access products that enable today's widespread digital telecommunications applications, including Internet access, telecommuting, corporate connectivity, distance learning, videoconferencing, and teleradiology. Used extensively in the networks of incumbent local exchange carriers, independent carriers, competitive service providers, interexchange carriers, Internet service providers, and private and public enterprises worldwide, ADTRAN products consistently reduce operating costs and improve network performance. ADTRAN also provides custom-designed products for many well-known Original Equipment Manufacturers (OEMs).

    More information: www.adtran.com

  • Aruba

    Transcend Communications is an Aruba provider for Minnesota and Wisconsin.

    Aruba Networks delivers an enterprise mobility solution that enables secure access to data, voice and video applications across wireless and wireline enterprise networks. Our solution, the Aruba Mobile Edge Architecture allows end-users to seamlessly roam to different locations within an enterprise campus or office building while maintaining secure and consistent access to all of their network resources. Using our architecture, IT departments can establish and enforce policies that control network access and prioritize application delivery based on an end-user's organizational role and authorization level. IT departments can also cost-effectively scale the same user-centric access model to remote locations, such as branch offices and home offices, to create a seamless mobility overlay that spans the extended enterprise network.

    More information: www.arubanetworks.com

  • GFI

    Transcend Communications is a GFI provider for Minnesota and Wisconsin.

    GFI is a leading software developer that provides a single source for network administrators to address their network security, content security and messaging needs. With award-winning technology, an aggressive pricing strategy and a strong focus on small-to-medium sized businesses, GFI is able to satisfy the need for business continuity and productivity encountered by organizations on a global scale.

    More information: www.gfi.com

  • Extreme

    Transcend Communications is an Extreme Networks provider for Minnesota and Wisconsin.

    Extreme Networks addresses a wide range of customers with wired and wireless network infrastructures. From corporate enterprises such as manufacturers, retailers, financial institutions, utilities and healthcare organizations, to large universities and K-12 school districts to federal and local governments worldwide.

    More information: www.extremenetworks.com/about-extreme

  • 1nservice solution provider

    Transcend Communications is a 1nservice provider for Minnesota and Wisconsin.

    More information: www.1nservice.com

  • LifeSize

    Transcend Communications is a LifeSize provider for Minnesota and Wisconsin.

    More information: www.lifesize.com

  • HP ProCurve

    Transcend Communications is a ProCurve provider for Minnesota and Wisconsin.

    More information: www.procurve.com